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What is MalayclubVIP Program?

MalayclubVIP Program is the Loyalty program that allows you to earn exclusive benefits and offers within Malayclub. The MalayclubVIP Program membership brings your gaming experience to the next level as your spending will be recognized and rewarded every time.

How can I become a MalayclubVIP member?

Fullfill the requirement to achieve respective VIP Level and stay active as your VIP Level will be adjusted monthly. Only one membership per person is allowed.

How much is the membership fee?

Membership is FREE for all registered member! Visit the MalayclubVIP Program page for more details!

What are the benefits of becoming a member?

Earn your way to more exciting rewards with Silver, Gold, Platinum or Diamond membership. The more bets you place, the higher your membership level and reward will be.

Does membership expire?

VIP membership level is valid for 1 month from the day it is established. To check your current membership level, you may login to 12BET. Maintain your Turnover/Deposit amount every month to retain your VIP level.

What are the membership tier levels?

Tier 4 - Diamond

Tier 3 - Platinum

Tier 2 - Gold

Tier 1 - Silver

How is the membership tier level determined?

The total Turnover and Deposit amount accrued by members to their accounts shall determine their membership tier level.

How can a member earn Malayclub Turnover/Deposit Amount?

These can be earned through all Malayclub gaming activities and total deposit amount made in Malayclub.

How much Malayclub Turnover/Deposit does a member need to earn in order to be upgraded?

• Effective Mar 1, 2021, the monthly requirement for each tier are as follows:
• Diamond             - Deposit MYR 1,000,000 & Turnover MYR 8,000,000
• Platinum                 - Deposit MYR 700,000 & Turnover MYR 5,000,000
• Gold           - Deposit MYR 350,000 & Turnover MYR 1,000,000
• Silver - None
Note: Every bet placed in any product on 12BET website which generate a win/loss result will be counted towards the calculation of turnover.

Will I get VIP Welcome Gift if I maintain my VIP Status or downgrade to lower VIP Status.

Your VIP Welcome Gift and benefits will be credited according to your current month's VIP Status. For example

(A) When you have fulfiled the requirements for Diamond membership in 1st month, you will receive all the benefits associated with this level in the 2nd month.

(B) If you maintain the requirements for Diamond membership in the 2nd month, you will again receive the welcome gift and associated privileges for Diamond membership in the 3rd month.

(C) However if you fell from Diamond to Platinum membership in 2nd month, you will receive the welcome gift and associated benefits of the Platinum membership in 3rd month.

How do I update my account information and communication preferences?

Visit Malayclub and update your details in account management.

Is VIP Welcome Gift & Deposit Rebate subjected to any Turnover?

All VIP Welcome Gift & Deposit Rebates are subjected to 1 time wagering in any Malayclub products.

Who can I contact for assistance

You may email us at [email protected].